THE DELTA COMFORT PLUS REVIEW
Ladies and gentlemen,
So you booked yourself a long haul flight to (or from) the USA and you want to know if the extra upgrade to Comfort Plus on your Delta flight is worth it? Here you will find the answer.
Getting the upgrade
To be honest, it wasn't easy, to say the least. My flight was from Tel-Aviv to New York via a connection in Paris. It was code shared with Air France so every change/upgrade to any of my flights had to be done on the Air France website. Unfortunately, the pricing was different from what I saw on the Delta website. On the Delta website, you had a price tag for the Comfort Plus seat at 69$ while on Air France it said 120€, twice the price! I immediately contacted both Air France and Delta's customer support in order to resolve this. After hours of blaming each other for the different pricing, I was told I will get the lower fee as par the Delta website upon arriving in Paris. So I had touched down in Charles de Gaulle airport, Paris and of course, the ground crew requested the higher price for the upgrade. Only after showing the manager my correspondence with customer service she agreed that I will pay the 69$.
So why am I telling you all of this?
First, if you are code sharing with a different airline like I did, make sure you will get the price mentioned on the Delta website. It is not your fault you have to make all your changes on another airline's website.
Second, I arrived in Paris after a Red-eye flight, and I wanted the extra legroom so bad in order to get a decent sleep on my 8-hour flight to New York.
Sky Priority Boarding?
Not for me, I guess.
I think the ground crew had no idea what I was talking about. The Comfort Plus upgrade should give the passenger a Sky Priority boarding experience. I have mentioned the crew several times (and to different ones of course) that I have an upgraded seat that entitles me an easier boarding. I was repeatedly told that the ticket I have is a regular one and there is nothing I'm entitled to. So Delta really dropped the ball there.
One thing I did like was the fact that this upgrade saves you overhead cabin room and you don't have to worry about not having room for your carry-on bag.
So I finally boarded the plane. It was a Boeing 777-200ER/LR which has 37 Delta One seats, 36 Comfort Plus seats and 218 regular economy seats in a 3-3-3 configuration. I was assigned seat 29D, which despite the high row number was just behind the Delta One curtain. I always prefer the window seat but sometimes things turn out for the best; The middle seat in my row was vacant so I got extra room to put my phone, snacks, and amenities.
As you can see in the picture, legroom was abundant (I'm 1.82m or 6'0"). The seat does have extra recline to it and the seat bottom cushion extends out to give extra support for your legs. all that made my sleep even more comfortable than I imagined.
Compared to the basic economy seats, the Comfort Plus seats have an adjustable headrest that goes up and down and has foldable sides to give you extra support when resting your head to the side.
As a Comfort Plus passenger, you receive an amenity kit that includes headphones, eye-mask, foam earplugs and a small sized toothpaste and toothbrush. We also received a blanket and a pillow which I think everybody on the flight gets, but still helps out when you are trying to catch some sleep.
The amenity kit is decent. It doesn't have socks or hand lotion like other airline kits but this one does come in handy. The earplugs were great at soundproofing the flight noise. The eye-mask was really helpful when I was trying to sleep as soon as we took off (I was exhausted from the previous flight) when the lights are still on. Toothpaste and toothbrush came in handy right before landing. After such a long flight, brushing your teeth is a must. the headphones were kinda lousy like every headphone set you get on a flight. Unless you travel on business/first class were you get premium set of headphones, you will probably be better off having your own headphones with you. I always travel with my Apple EarPods.
Let me start by saying that the selection was really good and updated, both movies and shows.
I guess the only problem was the old screen display. My bulkhead seat had a screen coming from the side, so it forces you to tilt your head and eyes if you want to watch something. I find it really uncomfortable. The touch screen wasn't really responsive and looked pretty bad. Luckily for me I didn't spend much time watching it.
Furthermore, the tray in the armrest was unstable if you lean on it too much. I guess you encounter these things in a lot of the bulkhead seats out there.
So, was it worth it? In my opinion, yes.
I know I had difficulties upgrading, I didn't get a window seat, plane and multimedia system were outdated. But the extra legroom, the pillow and blanket, amenities and extra recline that made my sleep experience better compared to the basic economy seat, was well worth the 69$ premium for the Comfort Plus upgrade.
Besides all that, I did have a dedicated overhead cabin room, got my snacks and food first and had it picked up by the flight attendants first too, obviously. Departing from the plane right alongside the Delta One passengers was an added bonus I wouldn't have gotten if I stayed in my original 47th row.
Hope you enjoyed my first review. Let me know if you want to get more posts like this one.
All pictures were taken by author.